While I was there, I also ordered some ammo and a fine ceramic triangular stone for trigger work.
I got them yesterday and, sadly, the stone (which had been packed in with the ammo and not protected very well) was broken.
I called Midway USA’s toll free number. After pressing a couple of selection numbers, I immediately spoke to a Customer Support agent…no hold time at all.
She cheerfully took my information, expressed apologies for the broken item and assured me that a replacement would be sent right out. Before the end of the day yesterday I had confirmation that it had been shipped and I should have it in a day or two.
That, my friends, is how customer service is supposed to work.
Kudos to Midway USA (as usual) and their employees. I’ve never had an experience with them that was less than outstanding. I can’t recommend them enough.