PSA: Botach.com

This is a public service announcement.

There is a company based out of Nevada called Botach.com that sells cheap tactical, survival and shooting gear.

I’ve ordered things from them a couple of times and have been pleased with what I’ve gotten from them. They do sell things at pretty good prices.

But, fair warning: they may not pay for return shipping – even when return is no fault of your own.

I ordered a pair of boots from them. I don’t normally buy any type of clothing online because you can’t try them on, but they were very inexpensive for a fairly pricey brand name, and Botach.com has a 100% money back guarantee right? So I took the chance and ordered a pair.

I normally wear size 8.5 wide. If there is no wide version, I order a 9 and that’s usually a bit long, but fits good in width. They didn’t have a “wide” option so I ordered size 9.

Nope. They’re actually shorter in length than most 8.5’s I’ve bought and they are very narrow. I contacted Botach to make an exchange and they were happy to give me an RMA number, but refused to pay for shipping.

As far as I’m concerned, the product I ordered was defective…I ordered the right size, they’re sized incorrectly…so they should pay for return shipping. Nope. I checked prices at both UPS and the Postal Service and the cheapest shipping would be more than I paid for the boots to begin with.

I tried to leave a 1 star review on the product at Botach, but apparently their web site doesn’t allow that. Every time I try to post the review it says something like “you can’t post more than 3 reviews in 5 minutes” and refuses to post it…I tried twice with the same result.

That seems pretty shady if you ask me. That means you can’t trust the product reviews there either.

So, the bottom line is, although I’ve been pretty happy with my purchases from there up to this point, I’m no longer a Botach customer. They don’t truly honor the 100% money back guarantee they advertise and they prevent the posting of bad reviews.

Shooting is one of my two biggest interests. I spend a lot of money on shooting accessories and gear in a year. For the cost of shipping a pair of boots, they lost a good customer and hundreds if not thousands of dollars in sales a year for however many years I’ve got left in me.

Doesn’t seem like a very good trade-off to me, but if that’s the way they want to run their business…

At any rate, I just wanted to spread the word: buy from Botach.com at your own risk.

Share

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.